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Meridial is a developer platform for building AI-powered customer support directly inside your application. Instead of sending users to live chat, email, or external support portals, users can simply start a voice conversation without leaving your product. The AI answers questions using your documentation, performs actions through developer-defined tools, guides users through your interface, and support agents can join the conversation at any time to provide live assistance.

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What you can build

  • AI support. Let users ask questions about your product over voice. The AI answers using your documentation, knowledge base, FAQs, and other support content.
  • Actionable support. Connect your backend through developer-defined tools so the AI can retrieve account information, update records, trigger workflows, or perform other support-related tasks.
  • Live human assistance. Human support can join any ongoing conversation to speak with the user, view their screen, and continue helping with full conversation history and context. Its like a zoom meeting but happening inside your app.
  • Conversation analytics. Review every support session with transcripts, voice recordings, tool calls, conversation history, and session events.
Meridial handles voice infrastructure, real-time streaming, conversation orchestration, transcripts, recordings, analytics, and collaborative AI + human support so you can focus on your product.

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Get started

React

Embed the React Voicebox widget and configure your support session.