> ## Documentation Index > Fetch the complete documentation index at: https://docs.meridial.dev/llms.txt > Use this file to discover all available pages before exploring further. # Introduction > The conversational layer for software applications. Meridial is a developer platform that makes applications voice-native. Instead of building voice infrastructure from scratch, you integrate Meridial into your app and configure how the AI should behave. The AI can answer questions, interact with your backend through developer-defined tools, guide users through the interface, and hand off to human support when needed. ## What you can build * **Knowledge.** Provide documentation, help articles, or FAQs and let the AI answer questions so users get help without leaving your app. * **Tools.** Expose application functionality—updating records, retrieving account info, running workflows, navigating the interface—so users can complete tasks with natural language instead of clicking through the UI. * **Human support.** When a conversation needs a person, support staff can join instantly to talk over voice, view the user's screen, and continue with full context. * **Analytics.** Every conversation is recorded with voice recordings, transcripts, conversation history, tool usage, and session events for you to review. ## How Meridial works 1. Embed the Voicebox widget in your app. 2. Configure what the AI knows, what actions it can perform, and how it should respond. 3. Let users ask for help in-app through voice, and escalate to human support when necessary. Meridial handles the conversation runtime, voice infrastructure, streaming, transcripts, recordings, and analytics. ## Get started Embed the React Voicebox widget and configure your support session.